Returns

We offer a 14 day return policy for faulty items, which means you have 14 days after receiving your item to request a return.

To request a return, please contact us at hello@cutisnail.com with your order number, details of the issue and clear photo or video proof of the fault. Please do not send your item back before contacting us.

We’ll assess the issue and let you know whether the item needs to be returned. If a return is required, we’ll provide you with instructions on how and where to send it.

Please inspect your order upon receipt and contact us as soon as possible if your item is defective, damaged, or you have received the wrong item, so we can assess the issue and make it right.

Please note, we do not accept change of mind, sale items or gift card returns, except where required under applicable consumer law.

Items returned for an approved refund must be in the same condition in which they were received, unused and in their original packaging, where applicable. Proof of purchase may be required.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.